Privacy Policy

Introduction

Avci Technologies Pty Ltd ("we," "us," "our," or "the Company") operates Ikiligo, a mobile application designed for couples aged 18 and over to connect with other couples socially.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our Service. By creating an account and using Ikiligo, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.

If you do not agree with any part of this Privacy Policy, you must not use our Service.

Information We Collect

Information You Provide Directly

Phone number (required for account verification)

Email address (optional for account recovery)

Full names of both partners

Dates of birth (to verify 18+ requirement)

Profile photographs and biography

Interests, hobbies, and languages

Messages and communication data

Information Collected Automatically

Approximate location (using "fuzzy" GPS for privacy)

Device identifiers and app version

Usage patterns and crash reports

Subscription tier and purchase history

Information from Third Parties

Phone verification data from Twilio

How We Use Your Information

Service Provision

Create and maintain your account

Enable matchmaking based on preferences

Facilitate communication between matches

Display profile information to potential matches

Safety and Security

Moderate photos using Google Cloud Vision AI

Detect and prevent fraud, spam, and abuse

Enforce Community Guidelines and Terms of Service

Investigate reports of inappropriate behavior

Service Improvement

Analyze usage patterns to improve features

Conduct internal research and development

Troubleshoot technical issues

Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information only in the following circumstances:

Service Providers

Firebase/Google Cloud: Hosting and storage

Twilio: SMS verification services

RevenueCat: Payment processing

Analytics Providers: Anonymous usage data

Other Users

Your profile info is visible for matchmaking

Approximate location distance is displayed

Messages are visible to recipient couples

Legal Requirements

When required by law or court order

To protect rights and safety

Investigation of illegal activity

Security Measures

We implement industry-standard security measures:

Technical Safeguards

Firebase Authentication with secure tokens

HTTPS encryption for all data transmission

Encrypted storage in Google Cloud

Location "fuzzing" for privacy protection

Firestore security rules

Operational Safeguards

AI moderation of uploaded photos

Limited access to user data

Regular security audits

Phone numbers in separate private collection

Your Rights and Choices

You have the following rights:

Access: Request a copy of your data

Correction: Update inaccurate information

Deletion: Delete your account anytime

Withdrawal of Consent: Opt out of features

Portability: Request data in readable format

Object to Processing: Object to certain uses

Lodge a Complaint: Contact OAIC if needed

Data Retention

Storage Location: Secure Google Cloud servers in compliance with Australian privacy standards.

Account Deletion Process: When you delete your account, the process follows two stages:

Immediate Actions (Day 0)

Your account is locked immediately - you cannot sign in

Your Firebase Authentication is deleted

You can create a NEW account with the same phone number

Your profile is hidden from other users

You are removed from all matches and conversations

60-Day Retention Period

Your account data remains in our system for 60 days

This retention is for legal compliance and fraud prevention

Your data is marked as "deleted" and inaccessible

Your partner (if applicable) is moved to "deleted members"

Messages may still show as "[Deleted User]" to other users

Permanent Deletion (After 60 Days)

All personal information is permanently deleted

Profile photos and data are removed from storage

Private data including phone numbers is deleted

Couple profiles are deleted if both partners have deleted accounts

This deletion is irreversible

Active Account Data Retention

Data retained while your account is active

Chat messages stored until deleted by you or your match

Inactive accounts may be deleted after extended inactivity

Phone numbers stored separately with restricted access

Legal Exceptions

Some data may be retained longer if required by law

Data necessary for fraud prevention or legal disputes

Anonymized analytics data for service improvement

Banned Users and Fraud Prevention

If your account is suspended or banned for violating our Terms of Service or Community Guidelines, we retain minimal identifying information (such as phone number and device identifiers) to prevent you from creating new accounts

This data is kept for fraud prevention and community safety

Banned user data is stored separately with restricted access

This information may be retained indefinitely or until the ban is lifted

You may request information about your ban status by contacting support

Prohibited Content

The following are strictly prohibited:

• Nudity, sexual, or explicit material
• Violent or graphic content
• Content promoting illegal activities
• Discriminatory or harassing content
• Spam or unsolicited advertising
• Fake or misleading profiles

All photos are scanned using Google Cloud Vision AI before being visible to other users.

Violations result in account suspension or permanent ban.

Children's Privacy

Ikiligo is strictly for adults aged 18 and over.

We verify both partners meet the minimum age of 18 during registration.

If we discover an underage user, the account and all data will be deleted immediately.

Report underage users via the app or email support@ikiligo.com.

Changes to This Policy

We may update this Privacy Policy to reflect:

Changes in practices or services

Legal or regulatory requirements

New features or technologies

Notification of Changes:

Material changes communicated via in-app notification

Email notification to registered address

"Last Updated" date will be revised

Continued use constitutes acceptance

Last Updated: 05 November 2025

Australian Privacy Regulator

For privacy concerns, you can contact the Australian privacy regulator:

Office of the Australian Information Commissioner (OAIC)

Contact Information:

Website: www.oaic.gov.au

Phone: 1300 363 992

The OAIC oversees privacy law compliance in Australia and handles privacy complaints.

Important